Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel.
If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge.
Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection.
We have commercial arrangements with several leading couriers including DPD, Fed-Ex, DHL and Post Office. The most appropriate courier will be utilised based upon delivery location and timeframe requested by the buyer.